Terms and conditions

 Bonitta Hair Extensions – Terms and Conditions

Last Updated: 01/01/2025

Welcome to Bonitta Hair, a trusted provider of 100% human hair extensions and professional hair services based in Queens, New York. By accessing our website, placing an order, or booking a service, you agree to be bound by the following Terms and Conditions. Please read them carefully, as they govern your relationship with Bonitta Hair and outline your rights, responsibilities, and limitations as a customer.

1.1. By using our website or purchasing products and services, you confirm that you are at least 18 years old or are accessing our site under the supervision of a parent or legal guardian. You also confirm that you are legally capable of entering into binding agreements.
1.2. Bonitta Hair reserves the right to update, amend, or change these Terms and Conditions at any time without prior notice. It is your responsibility to review them regularly. Continued use of the site after changes are posted constitutes your acceptance of the revised terms.
1.3. All content and services provided are intended solely for personal use unless otherwise specified. Any unauthorized resale, reproduction, or commercial use of our content or products is strictly prohibited.

2.1. All products listed on the website are subject to availability. We make every effort to ensure accurate representation of items, including descriptions, images, and pricing. However, we do not warrant that product descriptions or other content are free from errors or omissions.
2.2. By placing an order, you are making an offer to purchase the selected products under these terms. We reserve the right to accept or decline orders at our sole discretion.
2.3. Orders may be declined or canceled due to pricing errors, suspected fraud, supply limitations, or other factors. If your order is canceled, any payment made will be refunded.
2.4. All prices are listed in U.S. Dollars (USD) and may be subject to applicable taxes. Shipping fees are calculated at checkout and depend on your selected delivery method.

4.1. Orders are typically processed and shipped within one business day (excluding weekends and holidays).
4.2. Our default shipping method is USPS, but customers may request an alternate carrier such as UPS or FedEx. Additional fees may apply for these options based on carrier rates.
4.3. Once the product is transferred to the shipping carrier, Bonitta Hair is not responsible for delays, losses, or damage during transit. Risk of loss transfers to the customer upon shipment.
4.4. For local pickup, customers must call ahead and schedule an appointment. Pickups are conducted at:

📍 6049 68th Avenue, Queens, NY 11385
Appointments are mandatory for pickups to ensure smooth service and product readiness.

5.1. Due to the hygienic nature of human hair products, Bonitta Hair does not offer refunds on hair extensions or wigs. All sales are final.
5.2. Our hair is made from 100% virgin human hair, and while shedding or tangling may occur naturally over time, proper care and professional installation are essential for longevity. We strongly recommend using a licensed hair extension specialist to install your bundles.
5.3. A 7-day return policy is available only for sealed and unused items. Returned items must be in their original packaging, unworn, unaltered, and with all tags intact.
5.4. If approved, refunds are processed within 5 to 30 business days, minus any shipping fees. Items not meeting the above criteria will be rejected and returned to the customer.

6.1. Bonitta Hair offers professional in-store services including hair installation, styling, and consultations.
6.2. Consultation appointments are available for a non-refundable fee of $50, which covers personalized hair assessments and styling advice.
6.3. Some services may require full prepayment to confirm your booking.
6.4. Cancellations must be made at least 24 hours in advance. Same-day cancellations are subject to partial or full charges. There is no fee for rescheduling if notice is given within 24 hours.
6.5. Failure to show up for a scheduled appointment without proper notice will result in a no-show fee.

7.1. At Bonitta Hair, your privacy is a top priority. We are committed to protecting your personal information and ensuring a safe shopping experience.
7.2. We do not share, sell, or disclose your information to third parties.
7.3. Employees and service providers do not have access to your financial information. All payments are processed through secure, encrypted platforms.
7.4. We collect personal data only for the purposes of order fulfillment, service bookings, and communication.

8.1. When you place an order or book a service with Bonitta Hair, your email will be automatically added to our marketing list to receive exclusive offers, product updates, and promotions.
8.2. If you do not wish to receive marketing communications, you may unsubscribe at any time by clicking the "Unsubscribe" link in any email.
8.3. Unsubscribing will not affect transactional emails such as order confirmations or appointment updates.

9.1. All website content, including but not limited to text, graphics, logos, product images, and software, is the property of Bonitta Hair and is protected by copyright and trademark laws.
9.2. No content may be reproduced, copied, or used for commercial purposes without our written permission.

10.1. Bonitta Hair shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, revenue, or profits, resulting from the use or inability to use our products or website.
10.2. We make no warranties, expressed or implied, including warranties of merchantability or fitness for a particular purpose.

11.1. These Terms and Conditions are governed by and interpreted in accordance with the laws of the State of New York, United States.
11.2. Any disputes arising from the use of our website, products, or services will be subject to the exclusive jurisdiction of the courts in New York City.

If you have any questions, concerns, or require support regarding these Terms and Conditions or any of our services, please contact us at:

📩 Email: infobonittabhs@gmail.com
📍 Store Location: 6049 68th Avenue, Queens, NY 11385